Pakluk Terms & Conditions — Know Your Rights and Responsibilities Before You Play

📖 1. Definitions & Applicability

These Terms and Conditions ("Terms") constitute a legal agreement between Pakluk ("Company", "we", "us") and each individual who uses this platform ("Member", "you"). By accessing Pakluk.net or the mobile app, you are deemed to have accepted these Terms.

Key terms used throughout this document are defined as follows:

• "Platform" — The Pakluk website, mobile app, and related services.
• "Balance" — Funds held in your Pakluk account.
• "Bonus" — Promotional credits, free spins, or other rewards.
• "Wagering Requirement" — the number of times you need to bet to withdraw your bonus.

👤 2. Account Registration

To open an account with Pakluk, you must meet the following requirements:

• Each person may hold only one account. If multiple accounts are found, all of them will be closed and the balance may be forfeited.
• All information provided at the time of registration must be completely accurate and truthful.
• If multiple members of the same household share a device or internet connection, please notify support in advance.
• Keeping your account password confidential is your responsibility.

Account Verification (KYC)

Pakluk conducts KYC (Know Your Customer) verification to ensure security and regulatory compliance. Proof of identity may be required in the following situations:

• When a withdrawal is requested
• If unusual activity is detected on the account
• For large deposit or withdrawal amounts

A clear photo of your National ID, passport, or driving licence may be required for verification.

🔞 3. Age Limit & Eligibility

In addition, the following individuals are not permitted to use Pakluk:

• Residents of countries where online gaming is prohibited by law.
• Pakluk employees and their immediate family members.
• Anyone whose account has been previously banned.
• Individuals who have activated Self-Exclusion.

💳 4. Deposit & Payment

Accepted Payment Methods

• The payment method used for deposits must belong to you. Using another person's account is strictly prohibited.
• Deposits are generally non-refundable; however, in exceptional circumstances you may contact support to discuss your case.
• Pakluk never stores your payment information directly.

💸 5. Withdrawal Policy

To withdraw funds from Pakluk, the following conditions must be met:

• Account verification (KYC) must be completed.
• The minimum withdrawal amount is ৳500.
• Any portion of your bonus balance that has not met the wagering requirement cannot be withdrawn.
• Withdrawals are typically processed within 15 minutes to 24 hours.

Reasons for Withdrawal Rejection

• Incomplete KYC information
• Bonus Wagering Requirement Not Met
• Suspicious activity
• Withdrawal method does not match the deposit method

🎁 6. Bonuses & Promotions

Pakluk offers a variety of bonuses. Each bonus has its own terms and conditions, which are clearly stated in the respective bonus offer.

General Bonus Terms

• Wagering Requirement: Most bonuses carry a 15–35× wagering requirement. The exact figure is specified in each individual bonus offer.
• Validity period: Bonuses must generally be used within 7–30 days.
• Maximum Bet: While a bonus is active, the maximum bet per spin or hand is ৳500.
• Game Restrictions: Some bonuses apply to specific games only.

VIP Club Cashback

VIP members receive their weekly cashback automatically every Monday. Cashback generally carries no wagering requirement, though terms may vary for specific campaigns.

🎮 7. Gaming Policy

All game outcomes on Pakluk are determined by a certified RNG (Random Number Generator). Pakluk does not interfere with game results in any way.

What to Do If You Experience a Technical Issue

• If your internet connection drops during a game, your round progress will be saved.
• If a game is interrupted due to a server issue, Pakluk will provide a fair resolution.
• Pakluk reserves the right to correct any payouts made incorrectly due to a software error.

Live Casino Special Rules

In Live Dealer games, the dealer's decision is final. Live game results will not be altered unless a verified technical error has occurred.

🚫 8. Prohibited Activities

The following actions are strictly prohibited on Pakluk:

• Using the platform for money laundering or processing illegal funds
• Use of bots, scripts, or automated software
• Attempting to hack or gain unauthorized access to another member's account
• Deliberately exploiting any bug or glitch in the game software
• Operating multiple accounts under the same person's name
• Attempting to claim a bonus using false information

🔐 9. Account Closure

Closure by You

You may close your account at any time by contacting support. You will be given the opportunity to withdraw your balance before the account is closed.

Closure by Pakluk

Pakluk may close an account for the following reasons:

• Breach of Terms
• Prohibited Activities
• Providing false information
• Legal or regulatory reasons

Voluntary Break (Self-Exclusion)

As part of its responsible gaming commitment, Pakluk offers a voluntary self-exclusion feature. You can take a break ranging from 30 days to permanent. No marketing messages will be sent during your break.

⚖️ 10. Limitation of Liability

Pakluk is not liable for:

• Losses caused by issues with your internet connection or device
• Disclosure of your password or account details due to your own negligence
• Delays or failures caused by third-party payment providers

However, Pakluk is fully liable for any losses resulting from our own errors and is obligated to resolve them.

🔒 11. Privacy

For full details on how your personal information is collected, stored, and used, please refer to our Privacy Policy— available at. In brief:

• Your information is never sold to third parties.
• Your information is used solely for service delivery and legal compliance.
• All data is protected with 256-bit SSL encryption.
• You have the right to request deletion of your personal data.

🏛️ 12. Dispute Resolution

If a dispute arises, please contact our support team first. Most issues are resolved within 48 hours.

Informal Resolution Steps

1. Submit a complaint via support chat or email.
2. Pakluk will provide an initial response within 48 hours.
3. If needed, a thorough investigation will be conducted and a final decision issued within 7 business days.

If the matter remains unresolved, it will be referred to an international online gaming arbitration body for an impartial decision.